You could seperate the first 3 into old-style information harvesting (even wikipedia), #4 into common sense, and #5 and #6 into “leveraging social media”. Well, the winner by a country mile for answers was LinkedIn! Let me share with you those that were public answers:
Krishna Kumar: Sr. Vice President & Group Editor – DARE at CyberMedia India Ltd
If you are talking fo getting it done by a consultant, that can be costly.
And the cost may have nothing to do with the complexity.
Vignette is supposed to be one of the most scalael and highend content servers out there, having hosted sites for Olympics, etc.
The server (plus various additional modules) itself is very costly. And consultants with experience on vignette do not come cheap
kkkg
Eric Small: Director, Consumer Product, with extensive technology background, focus on web communities and UGC
If you’re at the point you’re even asking this question, you’ve got a difficult task ahead of you. Vignette, or any enterprise-level CMS, is meant to solve the problem of large-scale content management. By and large, when you get to this point, your web site is going to be complex (and thus difficult). Otherwise you wouldn’t be considering spending that much $$$.
Use the CMS Watch report at www.cmswatch.com/cms/report/ to make sure you’re getting the right vendor. And get someone in your organization to read the CMS Bible by Boiko (ISBN 978-0764573712) to get a good sense of the process of building out a CMS-driven system. If you have the leverage (and you should with this kind of investment) insist on a prototype before signing on the dotted line.
By the way, if all of this seems out-of-scale for what you’re doing, you probably shouldn’t be looking at Vignette. For smaller implementations there are good open-source solutions like Drupal and OpenCMS.
Luis Mendez: Solutions Architect Vignette can be very complex. But this will be the case with any combination of portal server, web server, application server, content management server, and dynamic business objects delivering along with search, security, and high performance environment.
It really depends on how you want to foray into the Vignette products themselves.
On one hand, you can use the Vignette out of the box content managers and have everything sent out via RSS, XML and so forth. That’s easy assuming all content management is done through the apps that come preconfigured out of the box.
On the other hand, doing things like delivering secured data with integrated directories and other ACLs on both the content management and the content delivery is another bowl of wax.
There are of course other issues to deal with such as client side request through frameworks like AJAX, how portlets communicate with one another in multiple states and how all of that translates into where you content is going to come from.
Getting a Vignette consultant on board would be an expensive proposition because they can help you traverse all of these topics. They are typically well versed in all areas of the web and then some!
===/===
What did we learn? That LinkedIn is powerful as it filters a lot of the noise and is targeted at professionals, that you will get an answer from strangers and friends alike and that anyone wanting hard skills in this economy should hit the Vignette books. Thanks all!
Following on the heels (or should that be the leap that wasn’t pre-looked) of Facebook’s consumer advertising platform Beacon, Amazon has allowed its users to build up records of what they’ve bought and share it with people (friends) on Amazon. Obviously the big prize here is not accumulating friends like other social networks, but actual consumer items. Ca-swipe!
Amazon is one of the companies that deploys simple business ideas and are probably a step behind the early adopters. Their user reviews and comparison purchases model was peer-production and user generated content (UGC) before they became buzzwords. Now this. Their efforts in cloud computing also brand them as a player in the post W2 world.
Tim Berners-Lee, founder of the World Wide Web, has a great way of putting internet terminology into focus, from his unique vantage point. I reproduce some concepts here for simplification:
The Net aka: The Internet (http, nntp, ftp, email), International Information Infrastructure
Era: 1980s-1990s
Realisation:
It isn’t the cables, it is the computers which are interesting
The Web aka: World Wide Web
Era: 1990s-2000s
Realisation:
It isn’t the computers, but the documents which are interesting
The Social Graph aka: Web 2.0, semantic web, now
Era: 2000s -
Realisation:
It’s not the documents, it is the things they are about which are important” or “its not about the social networking sites, its about the social network itself
Tim has put things nicely into perspective. I especially agree with the last point: I don’t care about Facebook, but I like what Facebook has taught us thus far and wrote a little ditty about it.
He goes on to say “The less inviting side of sharing is losing some control. Indeed, at each layer — Net, Web, or Graph — we have ceded some control for greater benefits.”
Love it or hate it, Facebook and other social media are here and they’re changing the online habits of your employees and customers. It would be churlish to dismiss social media as a fad with no impact on your organisation other than being a tool for employees to squander their billable time; at the same time, Facebook is not going to propel your company into an early listing just because it has the undivided attention of tens of millions of users. Right about now, you have a IT policy in place regarding use of social media or are undecided about what action to take.
Time to take a step back and do a business case on this phenomenon. The purpose of this article is for you to realise what lessons and habits your employees and online customers have learned in the last few months while being introduced to social media. Consider these , and then discuss them within your own organisations. Don’t be stuck on Facebook, your employees are probably using other Web 2.0, or social media, applications on an hourly basis.
1Web publishing is simple
Ten years ago the message was “anyone can publish a web page. Learn a little HTML, some Photoshop, some odds and ends about HTTP and web hosting and there you go!”. This spawned a cottage industry of web designers and web design courses, but lets face it: it required a steep learning curve in languages and standards that were changing every few months.
Blogs are far easier to set up, but people from non-creative industries or non-media types have to think long and hard about design, posting, commenting and plug-ins. Its no surprise that most blogs reference “web 2.0″ or “social media”. While blogging is a tsunami, it doesn’t get everyone publishing.
Enter Facebook. A simple setup process, no level design playing field, click-n-play plugins and publishing in a manner more similar to text or instant messaging than email or word processing.
The business case: employees will finally be able to take short cuts and ask questions like: wouldn’t it be simpler to put this online? Can’t we create a mash up of our sales figures and geographical areas like the travel apps in Facebook? (The answer to both is Yes).
2Facebook is a start page
Enterprise applications like SAP and Microsoft Sharepoint allow one to set personalised home pages on their intranet start pages or as their default browser pages. Facebook is similar, except the information on it is mostly of a personal nature.
The business case: you may want to consider pulling Facebook’s notifications as an RSS feed into your existing employees’ start pages. In that way they can keep abreast of friend’s movements at a glance from within their business application. This may sound abhorrent to some policy makers, but ask your IT to do a test implementation for you and you’ll see how innocuous it is. Will it keep employees of the phone and emailing? I don’t know the answer to that question, but consider this option if you don’t want to ban Facebook outright.
3Social networking online
When you send your sales, marketing and client service to a conference, do you exhort them to network their buns off? Probably not in as many words, but that’s what you want. Surely your enterprising employees will use online social networks to initiate joint partnerships or get valuable information, perhaps even to disseminate your company news in this channel (for free). If you manage IT staff you would be foolish to discourage them from joining sites like Experts Exchange, Slashdot or Tech Republic. When they hit a coding snag they can submit the question online or nose around the forums for the answer, rather than spend two days trying to reinvent the wheel.
Facebook has most likely informed your employees about how to leverage their social network (even though some will only use Facebook to organise parties and send chain mail!)
The business case: Social networking online is a way to make customers gather around product (Amazon), supply you with invaluable ideas (Dell Ideastorm) and engage with approved demographically-selected profiles (eons).
4Naked communication
A person’s personality comes through on Facebook more so than in any other medium. Those who boast offline, boat on Facebook. Those who sent chain letters with Hello Kitty drawings at age 8 do the same on Facebook at a more advanced age. That is the power of the medium, people manage not only their relationships but their personas through it. This naked communication builds stronger online and offline relationships.
The business case: like Amazon’s recommendations, Digg’s articles and del.icio.us bookmarks, users trust content generated by their peers, known or unknown, more than what businesses tell them to believe. This is evidenced in Facebook and other social media, and your business ought to have a strategy in place to interact and monitor this channel.
5Friends
Can a22 year-old be friends with a multinational car manufacturing corporation? Can Barack Obama be friends with thousands of potential voters? In Facebook you can. You can even have stronger relationships with entities than with friends you see every weekend for dinner. It may be a perversion of the concept of friendship, but its the term we’re saddled with when we try and explain these relationships. Users and customers can be friends with your brand, usually around a competition, cause or campaign. This is free permission marketing, are you still complaining?
The business case: we learned that people trust the official line when published in a blog format more so than when it comes as a press release off the wires. In the same way, an intranet modified into more of a social network, a customer care section of your website or a graduate recruitment site will benefit from bringing your brand to the level of peer rather than patriarch.
6Always-on culture
Generally speaking, the last two generations in the workplace don’tlike the commitment of formal telephone calls. They weren’t taught telephone etiquette and the concept of “taking a message” is beyond them. Sometimes one uses a SMS or IM message as a status checker: are you in? can you make it? The pressure is taken off having to tell a white lie, which is not as easy when speaking to someone in real time over the telephone.
Facebook’s status updates allow you to mention in a brief, pithy manner about your whereabouts, mood and recent events in your life. Friends are notified immediately, and will act thereupon by contacting you directly, leaving you alone, or not bothering to schedule a meeting for you as you have stated that you’re ill or on leave.
The business case: Churches are increasingly blogging their sermons to their communities. Some people just don’t want to attend church but they want the information, much like workers who hate meetings but want to participate in the project nonetheless. What if your board gave brief updates to the other members or subordinates in a secure environment once a day? They could pass on critical leads or thoughts that others could action or research the merits thereof. Teams could get rapid updates rather than gathering in time-consuming meetings, analysts could offer rapid assessments of stock and send out to subscribers in all the various formats.
When getting approval from a client around some material or dealing with a supplier, you’ll find IM is faster than email. You can store the conversations for later reference. The stand out in this area is Rackspace, the hosting provider. After spending a few minutes on their site, a window pops up with a sales assistant asking if you need help. You can then ask questions and answers to them, with audio or simply through the IM interface.
7The Internet is a raw document repository
Google taught us that you can find anything online. Wikipedia taught us that information about everything can be found online. Facebook taught us that anyone you would want to find is probably online. This is a simplification, as others have identified class differences between MySpace and Facebook, not to mention those who are not even online. If you are reading this, however, and can identify with the issues, then you know that your kindergarten playmates or high school sweethearts are a click away from discovery.
The business case: managers tried to block the internet and they tried to block IM. That was until they realised the benefits for productivity and communication inherent in both. Facebook and other social networks may have business applications that are not immediately apparent.
8Microblogging
I believe microblogging will be the preferred communication method of the near future. The current providers allow one to text, IM, email, blog or phone updates to your personal blog. The updates are then disseminated by notifications like RSS, email, IM, text etc. Publishing and dissemination are therefore combined in one medium through many devices, something which standard websites and phones cannot replicate. This is where Enterprise 2.0 will be focussing its attention right now.
The status updates of Facebook and the wall posts as well as the notifications of your friends are just as in microblogging.
The business case: microblogging allows for sending and receiving key updates through all technical devices. Project updates or urgent information release (See the LA Fire Department’s microblog) are native to microblogs.
9Fad
Sure, Facebook is also a fad. Remember at school you had fads like marbles, collecting cards, hairstyles and clothes styles? They were great, then the powers-that-were moved on them and banned them. The fad usually went underground and the fad mutated into a cult. Feelings against the school management were probably soured for a while. Things may or may have not been written on lavatory walls. Tongues in cheek aside, the same is happening in corporates world-wide.
The business case: everything in social media is, for the corporate, a threat and an opportunity. What usually tips the scale into the overall positive side is that everything is measurable. People can blog about you, but you can blog about yourself and respond to them too. And you can track when somebody mentions you in a blog post. The same principle applies to Facebook and other social media.
10Knowledge gathering
Since employees have been given internet access to perform their tasks better, they have usually been updated with links and jokes and websites and now Facebook. They’ve been exposed to more disparate information and interest groups than they would probably have found in that evening’s newspapers. This is a part of the great tradition of the Enlightenment, and as mentioned above, they will place worth in content not only coming from the traditional news sources.
The business case: if you are in a creative field, I would suggest giving employees limited or unlimited internet access, underpinned with a performance contract. I would also set aside two hours for a meeting at the end of the week where everyone has to report on what they found online that could contribute to the business aims of the organisation. A reward of more access could be considered? Then your internet and bandwidth can be assessed as a valid business tool, and you and your employees will be reaping the benefits that social media is infusing into our traditional media channels.
Corporations have had to react to the phenomenon, ranging from banning use of Facebook outright, through to limiting use thereof to the marketing departments, to creating an official presence on Facebook and tying the company profile into graduate recruitment and news dissemination.
Don’t base your Facebook decision on appearing cool to your employees or external stakeholders. Rather look at the points made above, distribute to staff and convene an open discussion with their own points of view. You could see financial or productivity rewards, or perhaps you may only establish a better dialogue with staff and your customer base.
Remember, this is social media. A top-down approach to information distribution usually lands bottoms up.
Research firm Gartner have published a report underlining what many in the Enterprise 2.0 field, and what the previous post referred to: your organisation will have Web 2.0 technologies in it, some for business and some not, whether you like it or not. This change will come from your current and next generation of workers who grew up with internet technologies and will expect to find it waiting for them. If not, they will move on or create their own to the consternation of your IT policies and HR officers.
Admittedly, that sounds dramatic. However, if you have juniors who are more adept at networking, real knowledge management and rapid turnaround times than your incumbents, you may find yourself with a hierarchical problem.
Vertigo
On that note, the research rings a bell with a favoured theme of mine: vertigo and the silo approach. Web 2.0 is as horizontal as you can get. I know vertical communities and vertical search sound sexy and practical and make easy Powerpoint slides, but reality is different. Information-seekers mill about your corporate website like indoor dogs on rainy day to get a feel, you can’t push them down silos.
Surprise! Investors, analysts, applicants, suppliers and journalists do the same. You would be a poor fool if you just took the official line, and didn’t probe a bit more.
If this current working generation is the multi-task generation, the ‘digital natives‘ must be the multi-source generation.
To the corporate, social media is both a threat and an opportunity. Let’s be real here: disgruntled or sly employees can and will shift sensitive information, get out of the VW camper bus and turn off that hippie compilation tape.
However, to ignore that social media allows employees to collaborate as never before, and engages thousands of a difficult target media-savvy target market (Gen X and Y) to sign up for permission marketing, for free, is a crime against reason. Please leave the Dros and take your buffalo wings to go.
Microsoft, that paragon of hitching onto good ideas to turn a buck, has pimped out Sharepoint (their intranet-portal-document management – content management-no design entity) to include Blogs and Wikis.
No Bill, those aren’t tribes in Lord of the Rings. They actually allow employees to share information and collaborate more than any other form of KM.
Have you noticed the skills shortage/brain drain? Do you know that you average Facebook user in any country is a college graduate with a three to four year degree and is internet savvy to boot, meaning they will look for books, cars, partners and …jobs online? Go ahead and block Facebook without thinking strategically about it, and while you’re at it shut down half your grad recruitment programme.
“Facebook recorded international growth of 270% in the past year, according to the latest comScore data, which shows the site’s estimated unique user figure rising from 14.083m in June 2006 to 52.167m this June.
Tagged, though still a far smaller site at 13.167m users this June, grew by 774% in a year and Bebo by 172% to 18.2m users.
Hi5 rose 56% to 28.174m, Friendster 65% to 24.675m and Orkut by 78% to 24.12m.
And MySpace? Its user base grew by 72% in a year from 66.401m to 114.147m users.
Globally, Facebook and MySpace are strongest in North America with around two-thirds of their audience from the US and Canada, but the same is true of Bebo which has 63% of its audience base in Europe.
Orkut is strongest in South America and Friendster in Asia-Pacific. I don’t get on with either of those sites, but I wonder whether regional trends are down to seams of friend networks or particularly features that appeal to different cultural groups?
It would be interesting to look at the features and usage patterns on different sites to try and work out what the trends are here, and which sites have the most likelihood of forming international networks.”
It is held that MySpace and Facebook are inhabited by different classes, in America at least. America does not have a historic class legacy, so this paper is quite interesting as it allows one to point to the attributes of a phenomenon in order to describe it better.
Facebook= college, university, white, networking professionals = hegemony
MySpace = the Other
More? The US military bans access to MySpace and not Facebook. Soldiers who may be college-educated are of the officer class and use Facebook. MySpace is popular among the recruits from poorer areas who are most likely to swell the rank and file.
Interesting map showing prevalence of social networks around the world.
However, the comments are flaming: the data seems inaccurate in some of the other countries that are not the US (duh). Take this as a good start but don’t rely on the date. For more accurate data , see below:
Facebook is sweeping the world with a sort of frenzy usually reserved for cute robotic toys offloaded onto the Japanese teen market. We all have fun on it, those with addictive personalities flirt with an obsession slightly less consumptive than meth.
I was always perplexed about 2 questions in the profile: what is your religion, and what are your political views? This coming in the same month as the VT shootings in a country where the USA PATRIOT Act 2002 (Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism) allows the govt to check databases of any library, website or other public office. It would be ingenous. Osama can’t be found with thousands of troops, but by tracking 6 degrees from a pimply-faced frat kid he’ll be found on FB.
Seriously though, the money behind FB is from data mining companies and the CIA’s shadowy “Information Awareness Office“. This would give “social networking” a bit of a Stasi-Orwellian flavour.
A very interesting clip on the popular website Facebook. Includes who has money in it, its origins (including US government offices) and their privacy policies and terms of agreement which state they can use and profit from any of the information you post on the site. Check it out! Original source: http://www.albumoftheday.com/facebook
Online IR | Enterprise 2.0 | Social Media | XBRL | Intranet | Media | Marketing
I recently had the need to get information on Vignette (story server) in a hurry, and followed a certain methodology which is no doubt common to many.
